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Semester 1: Foundations - MODULE 1: Introduction to Tourism & Hospitality Industry
Introduction to Tourism & Hospitality Industry:
Definition & scope of tourism and hospitality
Components: Accommodation, Food & Beverage, Travel, Recreation
Classification of tourism (domestic, inbound, outbound, niche)
Indian tourism overview – statistics, trends, Ministry of Tourism role
Major tourism circuits in India (Golden Triangle, Kerala Backwaters, Buddhist Circuit)
Role of UNWTO and national bodies
MODULE 2: Indian Tourism Geography & CultureIndian Tourism Geography & Culture:
Physical geography of India: mountains, plains, deserts, coasts
Climatic zones & seasonal tourism patterns
Heritage & cultural tourism – monuments, forts, temples,palaces
Indian festivals and fairs (Pushkar Mela, Durga Puja, Pongal,Hornbill Festival)
UNESCO World Heritage Sites in India
State-wise tourism profiles & signature experiences
MODULE 3: Hospitality Operations – BasicsHospitality Operations – Basics
Structure of a hotel (front office, housekeeping, F&B, maintenance)
Types of hotels and classification in India (Star ratings, FHRAI guidelines)
Basic hotel terminologies (ARR, RevPAR, Concierge, etc.)
Reservation procedures (manual and digital)
Room categories and tariff plans
Guest cycle in hotels (Pre-arrival, Stay, Departure)
MODULE 4: Communication Skills for HospitalityCommunication Skills for Hospitality
Basic English grammar for service industry
Hindi for non-Hindi speakers, regional language basics
Foreign language introduction (French/Spanish/Chinese) – greetings, numbers, basic phrases
Telephone etiquette, email writing for hospitality
Verbal & non-verbal communication in service situations
Active listening & conflict resolution
MODULE 5: Customer Service ExcellenceCustomer Service Excellence
Principles of guest satisfaction
Handling difficult guests politely
Cross-cultural sensitivity in service
Complaint handling process (LEARN model, LAST model)
Empathy, patience, and professional etiquette
Semester 2 – Core Skills - MODULE 1:Travel Agency & Tour Operations ManagementMajor Modules
Structure & functioning of travel agencies in India
Types: Retail, Wholesale, Online Travel Agencies (OTAs)
Domestic ticketing (rail, bus, airline basics)
Itinerary preparation for Indian circuits
Designing package tours for cultural, adventure, and wellness tourism
Role of IATA and TAAI in India
MODULE 2: Food & Beverage Service OperationsFood & Beverage Service Operations
Types of service (silver, buffet, thali, gueridon, room service)
Restaurant hierarchy & duties
Menu types and Indian menu planning
Indian beverages & non-alcoholic traditional drinks
Order taking and service sequence
Guest-centric service etiquette
MODULE 3: Housekeeping OperationsHousekeeping Operations
Role and responsibilities of housekeeping department
Cleaning procedures for rooms, public areas, linen care
Room inspection checklists in Indian hotels
Flower arrangement, bed making (Indian styles for festivals/weddings)
Pest control and waste management
MODULE 4: Housekeeping OperationsHousekeeping Operations
7 Ps of marketing in hospitality
Indian hotel chains & branding strategies (Taj, Oberoi, ITC, CGH Earth)
Promotion of seasonal & festival offers
Basics of digital marketing for tourism
Social media presence for hotels and resorts
MODULE 5: Indian Art, Culture & Heritage ManagementIndian Art, Culture & Heritage Management
Preservation of monuments and heritage properties
Museum management in India
Cultural tourism: classical dances, handicrafts, folk music
Craft villages & rural tourism initiatives
Case studies: Khajuraho temples, Rann Utsav, Channapatna crafts
Semester 3 – Advanced & Managerial Skills - MODULE 1 : Hospitality Management & LeadershiHospitality Management & Leadership
Leadership styles in hotels
Staff scheduling & rota preparation
Motivating and training teams
Handling peak season operations in Indian hotels
HR policies & labour laws for hospitality in India
MODULE 2 : Sustainable Tourism & Eco-HospitalitSustainable Tourism & Eco-Hospitalit
Principles of eco-tourism
Eco-friendly practices in Indian resorts
Community-based tourism models
Case studies: Sikkim’s eco-tourism policy, Kerala’s Responsible Tourism Mission
Waste & energy management in hotels
MODULE 3 : MICE & Event ManagementMICE & Event Management
MICE industry overview in India
Planning and budgeting for conferences & exhibitions
Indian wedding tourism – luxury palace weddings, beach weddings
Permissions, vendors, and logistics for events in India
Live event coordination simulation
MODULE 4 : Advanced Food Production & Regional Indian Cuisinedvanced Food Production & Regional Indian Cuisine
Regional cuisines: North, South, East, West, North-East India
Street food safety & presentation
Modern Indian fusion cuisine trends
Menu engineering and costing for Indian F&B outlets
MODULE 5 : Airline, Cruise & Rail Tourism OperationsAirline, Cruise & Rail Tourism Operations
IRCTC tourism products – Bharat Gaurav trains, luxury trains
Indian cruise tourism – coastal and river cruises
In-flight & on-board hospitality services
Travel formalities for international outbound
Semester 4 – Specialization & Industry Integration - MODULE 1 : Entrepreneurship in Tourism & HospitalityEntrepreneurship in Tourism & Hospitality
Opportunities in Indian tourism startups
Setting up homestays, boutique hotels, and tour companies
Business plan creation
Government schemes & subsidies for tourism entrepreneurs
Case studies: OYO, SaffronStays, MakeMyTrip
MODULE 2 : Hospitality Financial ManagementHospitality Financial Management
Revenue management concepts
Cost control methods in F&B and rooms division
Forecasting occupancy & seasonal rate strategies
Budgeting for small and large properties
MODULE 3 :Tourism Policy & Legal Framework in IndiaTourism Policy & Legal Framework in India
National Tourism Policy
Licensing for hotels, travel agencies, transport
GST rules in tourism
Rights and duties of tourists & operators
Foreigners Act, Visa regulations, and immigration procedures
MODULE 4 :Capstone Project / Business PlanCapstone Project / Business Plan
Research or practical project on an Indian tourism/hospitality challenge
Presentation to panel of faculty and industry experts
MODULE 5 :Internship / Apprenticeship (4–6 months)Internship / Apprenticeship (4–6 months)
Hotels, resorts, airlines, cruise companies, or tour operators
Industry logbook & mentor evaluation
FAQ for Hospitality & Tourism Management Course
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What is the Hospitality & Tourism Management course?
The Hospitality & Tourism Management course focuses on preparing students for careers in hotels, resorts, travel agencies, airlines, event management, and the broader service industry. It covers hotel operations, food & beverage management, customer service, tourism development, and leadership in hospitality.
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Why should I pursue Hospitality & Tourism Management?
Hospitality & Tourism is one of the world’s fastest-growing industries, offering diverse career opportunities. This course equips you with practical skills and global exposure to succeed in hotels, airlines, cruises, travel companies, and luxury resorts, making you highly employable in India and abroad.
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What are the career opportunities after completing this course?
After completing the Hospitality & Tourism Management course, you can explore careers such as:
• Hotel Manager
• Travel Consultant
• Event & Conference Manager
• Airline or Cruise Staff
• Food & Beverage Manager
• Tourism Development Officer
• Resort Operations Manager
The global demand for skilled hospitality professionals ensures excellent career growth and opportunities abroad.
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What will I learn in this course?
In the Hospitality & Tourism Management course, you will learn:
• Hotel Operations and Front Office Management
• Food & Beverage Production and Service
• Travel and Tour Operations
• Event Planning and Management
• Customer Service and Communication Skills
• Tourism Policy and Sustainable Practices
By the end, you’ll be ready to work in leading hotels, resorts, travel agencies, and global tourism organizations.
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How long is the Hospitality & Tourism Management course?
The course duration typically ranges from 3 years for a Bachelor’s program to 1–2 years for a diploma, depending on the level of study. It includes classroom learning, practical training, field visits, and internships with hospitality and tourism organizations.
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Can I pursue this course online?
Yes, some institutes offer online or blended learning options for Hospitality & Tourism Management. However, since the field requires practical exposure, internships and hands-on training in hotels, restaurants, and tourism companies are a crucial part of the curriculum.
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Which institute offers the best Hospitality & Tourism Management course in Ambala?
Haryana Institute of Information Technology offers one of the best Hospitality & Tourism Management programs in Ambala. With experienced faculty, industry tie-ups, internships, and a globally relevant curriculum, students receive both theoretical knowledge and practical exposure to excel in their careers.
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Do I need prior experience in hospitality to join this course?
No prior experience is required. The program is designed for beginners as well as those looking to enhance their existing knowledge. It starts with fundamental concepts of hospitality and gradually progresses to advanced management and leadership practices.
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What practical training will I get during the course?
The course includes internships and live projects in hotels, resorts, and travel companies. You will gain practical training in front office management, food & beverage service, housekeeping, travel planning, and event coordination. Field visits and guest lectures by industry experts are also included.
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What is the fee for the Hospitality & Tourism Management course?
The fee structure depends on the duration and level of study (diploma, bachelor’s, or certification). Haryana Institute of Information Technology offers affordable options with flexible payment plans, ensuring value for money along with quality education and industry exposure.
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Why choose Haryana Institute of Information Technology for Hospitality & Tourism Management?
Haryana Institute of Information Technology stands out for its industry-oriented curriculum, expert faculty, and strong placement assistance. With a focus on practical learning, internships, and global standards, the institute ensures students are well-prepared for successful careers in hospitality and tourism.
